Website Terms and Conditions

In order to use metteisbaking.com you must read and agree to our Terms and Conditions. Please read our Terms and Conditions carefully, to ensure your protection and satisfaction of our website. This website is owned and operated by Kristianslund Pty Ltd (ABN 81647598747) trading as ‘Mette is Baking’.

The following Terms and Conditions govern the use of the Mette is Baking website (“Site”), the materials and information contained therein, and related services made available to you via this Site. Mette is Baking may from time to time change this Site (including these Terms and Conditions of use). Please read these Terms and Conditions and re-read before subsequent use. In the event of change(S) to these Terms and Conditions that you do not agree with you must immediately stop using the Site.

YOUR ACTIVITY

You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you are engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms and Conditions, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

USE OF THIS WEBSITE

You will be required to register to use some of the features of this Site. We may change registration requirements from time to time without notice. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of this information change, please notify us immediately at the following email address hello@metteisbaking.com

LIABILITY

If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, or if you do not receive the products ordered, we shall have no liability to you other than as set out below.

If you notify a problem to us under this clause, our only obligation will be:

  • To make good any shortage or non-delivery;

  • To supply and deliver substitute products if your original choice cannot be delivered for any reason;

  • To supply and deliver a mixed combination of 50% gluten-free and 50% traditional crackers if at checkout you do not include your preference;

  • To replace any products that are damaged or defective; or

  • To refund to you the amount paid by you for the products in question in whatever way we choose.

LINKS AND THIRD-PARTY REPRESENTATION OF THIS WEBSITE

Mette is Baking makes no representations or warranties about any other website which you may access through this Site. Mette is Baking has no control over the content on the third-party website. Third-party websites are not under the control of Mette is Baking, and Mette is Baking is not responsible for the accuracy of any information. You must take your own precautions to ensure that any third-party website that you access via a link from this Site is free from viruses, worms, trojan horses and other material of a destructive nature.

PRIVACY

You acknowledge and agree to be bound by the terms of our privacy policy.

COPYRIGHT

You must comply with all proprietary and copyright notices on this Site. This website is owned by Mette is Baking, and subject to copyright. The information on this Site is protected under Australian copyright laws. Subject to provisions of the Copyright Act 1968 (Australia), you must not in any form or by any means: (a) copy, adapt, reproduce, broadcast, store, transmit, distribute, print, publish or create derivative works from any information or material on this Site; (b) alter, decompile, disassemble, reverse engineer or modify any material or information that you receive from this Site which can be accessed through this Site; or (c) use or apply, for commercial purposes any material or information on this Site, without the prior written consent of Mette is Baking.

GOVERNING LAW

These Terms and Conditions are governed by the laws in force in Western Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Western Australia, Australia and any courts which may hear appeals from those courts.

Nothing contained in these Terms and Conditions derogates from Mette is Baking right to comply with law enforcement requests or requirements to your use of this Site or information provided to or gathered by Mette is Baking with respect to that use.

ONLINE PURCHASES

Please note, if you place an order to receive a combination of traditional and gluten-free packs and you do not specify at the checkout how many packs of each flavour you would like as part of your combination order, your order will be fulfilled at the discretion of our staff as a 50/50 split (or as evenly as possible).

Please note, once an order is placed the payment is processed it can not be changed/refunded or exchanged due to the nature of our products, which we make to order.

ORDER PROCESSING

Please allow 3 days for our team to process, freshly bake and package your order after your order is placed. You will receive an email to advise you when your order is shipped as well as real-time tracking information.

Orders placed after midday on Thursdays and any time on Fridays and over weekends will be baked fresh on our next baking day (Monday).

SHIPPING

Mette is Baking sends our artisan crackers to Australian residential and commercial addresses only via Express Post through Australia Post.

Orders are generally shipped within 1-3 business days. All orders are shipped free of charge.

REFUNDS, RETURNS AND EXCHANGES

Due to the nature of our products, which are freshly baked and packaged to order, we do not accept any refunds, returns or exchanges.